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NEW QUESTION: 1
Which of the following users allow you to install SAP HANA studio on a Windows client platform? (Choose two)
A. Local users without administrator privileges
B. Local users with administrator privileges
C. Domain users with administrator privileges
D. <SID>ADM users without administrator privileges
Answer: B,C
NEW QUESTION: 2
Refer to the exhibit.
Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step
is triggered in the script for the Customer Service CSQ?
A. s1dispatch-OH
B. s1dispatch-PA
C. the agent that has been idle the longest
D. the agent with the shortest handled time
Answer: B
Explanation:
The Contact Service Queue (CSQ) controls incoming calls by determining where an incoming call should be placed in
the queue and to which agent the call is sent.
After you assign an agent to a resource group and assign skills, you need to configure the CSQs.
You assign agents to a CSQ by associating a resource group or by associating all skills of a particular CSQ. Agents in the
selected resource group or who have all the selected skills are assigned to the CSQ.
Skills within the CSQ can be ordered. This means, when resources are selected, a comparison is done based on the
competency level (highest for "most skilled" and lowest for "least skilled") of the first skill in the list. If there is a "tie"
the next skill within the order is used, and so on.
Reference:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuratio
n/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-
0_chapter_0111.html#UCCX_TP_C6155D52_00
NEW QUESTION: 3
Which of the following is NOT a reason to outsource ?
A. To gain access to world-class talent
B. To create value
C. To manage a difficult risk
D. To share financial risk
Answer: B